Terms and Conditions for Solar Panel Installation Services – Egypt
These Terms and Conditions govern the use of our solar panel installation services. By engaging with our company for solar energy solutions, you agree to comply with the policies outlined below. Please read these terms carefully before entering into any agreements with us.
1. General Provisions
1.1. These Terms and Conditions apply to all solar panel installation, maintenance, and consulting services offered by our company.
1.2. By contracting our services, you confirm that you have read, understood, and agreed to these terms.
1.3. Our company reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately and communicated through our website or via email.
1.4. These terms are governed by the laws of Egypt, and any disputes will be resolved in accordance with local regulations.
2. Services Overview
2.1. We provide comprehensive solar energy solutions, including system design, solar panel installation, maintenance, and performance optimization.
2.2. Our services are customized to meet the specific energy requirements of residential, commercial, and industrial clients.
2.3. We use high-quality, certified solar panels and equipment that comply with international standards and local guidelines.
2.4. Additional services include site assessment, energy audits, and consultation on solar energy system options to help clients make informed decisions.
2.5. Our team ensures that all installations are carried out safely, efficiently, and in compliance with local electrical codes and building regulations.
3. Pricing and Payment Terms
3.1. The cost of our services depends on the scope of work, the size of the solar energy system, and any additional features requested by the client.
3.2. Clients will receive a detailed quote outlining all costs, including equipment, labor, and any applicable taxes or fees, prior to starting the project.
3.3. A deposit is required before the commencement of installation, with the remaining balance due upon project completion.
3.4. Payment plans can be arranged for larger installations, subject to agreement between the client and the company.
3.5. Any additional work or upgrades requested after the project has started may incur extra charges, which will be communicated and approved beforehand.
4. Booking and Scheduling
4.1. Clients are encouraged to book our services in advance to ensure availability, especially during peak installation periods.
4.2. Once a booking is confirmed, we will schedule a site visit to assess the location and finalize the installation plan.
4.3. Clients must provide accurate information about the property, including structural details and existing electrical systems, to facilitate the planning process.
4.4. Any changes to the agreed-upon schedule must be communicated at least 48 hours in advance.
5. Installation Process
5.1. Our team will conduct a thorough site inspection to ensure the property is suitable for solar panel installation.
5.2. We will design a custom solar energy system based on the client's energy needs, roof structure, and local climate conditions.
5.3. Installation includes mounting the solar panels, connecting them to an inverter, and integrating the system with the existing electrical network.
5.4. After installation, we perform a comprehensive system test to ensure optimal performance and efficiency.
5.5. A user manual and training will be provided to the client, explaining how to operate and monitor the system.
6. Maintenance and Warranty
6.1. Regular maintenance is essential to ensure the long-term performance of solar energy systems. We offer maintenance packages that include cleaning, system checks, and performance optimization.
6.2. All solar panels and equipment come with a manufacturer’s warranty, which covers defects in materials and workmanship.
6.3. Our company provides an installation warranty, guaranteeing the quality of our work. Any issues arising from improper installation will be rectified at no additional cost within the warranty period.
6.4. Clients must report any system malfunctions or damage immediately to prevent further issues and ensure timely repairs.
7. Client Responsibilities
7.1. Clients must ensure that the property is accessible for our team to perform installation and maintenance work.
7.2. Any necessary permits or approvals required for solar panel installation must be obtained by the client before the project begins.
7.3. Clients are responsible for maintaining the installed system, including keeping the panels clean and free from obstructions.
7.4. The client must adhere to the user guidelines provided during the handover process to avoid damage to the system.
8. Liability and Limitations
8.1. Our company is committed to delivering high-quality services. However, we are not liable for delays or damages caused by factors beyond our control, including extreme weather conditions, supply chain disruptions, or third-party interference.
8.2. We are not responsible for any damage to the property that pre-exists or is unrelated to our installation work.
8.3. Clients assume responsibility for any modifications made to the system without our prior approval, which may void the warranty.
8.4. Our liability is limited to the amount paid for the services provided, excluding indirect or consequential damages.
9. Cancellations and Refunds
9.1. Clients may cancel their booking up to 7 days before the scheduled installation date without penalty. Cancellations made less than 7 days in advance may incur a cancellation fee.
9.2. Refunds for deposits or payments will be processed in accordance with our cancellation policy and will exclude any non-recoverable costs incurred by our company.
9.3. If we are unable to perform the agreed-upon services due to unforeseen circumstances, the client will be notified promptly, and alternative arrangements will be made.
10. Privacy Policy
10.1. We respect the privacy of our clients. Any personal or business information collected during the service process will be kept confidential and used solely for the purpose of providing solar energy solutions.
10.2. Client information will not be shared with third parties without explicit consent, except as required by law or for the completion of services.
10.3. For further details on our privacy practices, please refer to our Privacy Policy document.
11. Force Majeure
11.1. Our company shall not be held responsible for delays or inability to perform services due to circumstances beyond our control, including natural disasters, political unrest, or supply shortages.
11.2. In such cases, we will communicate with the client promptly and provide alternative solutions or reschedule the services as needed.
12. Dispute Resolution
12.1. Any disputes arising from these Terms and Conditions will be addressed through direct communication between the client and our company.
12.2. If a resolution cannot be reached, disputes will be handled in accordance with the applicable laws of Egypt.
12.3. We encourage clients to contact us with any concerns or complaints to ensure a prompt and satisfactory resolution.
